Our Services
We handle:
Customer Support.
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Working hours: Mon – Fri, 9am -5pm
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Notice
Dear Valued Customer,
We hope you are safe, staying healthy and adhering to guidelines set forth for our health and wellbeing.
We thank you for your patience and understanding during these times as you have experienced unprecedented changes in shipping schedules and overall operation disruptions.
Our goal is to ensure that we get packages delivered to you in the shortest possible time as is allowed, given all the restrictions put in place for our safety. We will communicate updates as frequently as possible in this regard.
We urge you all to ensure all communication with JD Metro; enquiries, payments and update requests are done through our official emails :
- info@jdmetro.com - for all correspondence
- concierge@jdmetro.com - for concierge requests and package correspondence
- JD Metro has no gmail or yahoo accounts for correspondence with clients.
- Please remember all information on transactions are available on your dashboards and all ways of reaching us are available on our website www.jdmetro.com.
Add-Ons – we listened to your feedback about increased shipping slots. Once the pandemic is safely under control and business as usual resumes, we are committed to increasing shipment slots to serve you several times a week from our countries of operation.
Your safety and health are our utmost priority. As we employ standards of cleanliness and hygiene in handling your packages, we will take further steps to lessen touchpoints between you and our staff and will offer delivery drop offs without physical interaction, as well as insist on cashless transactions. Email support will be available 24/7 during this time.
We are employing these standards to maintain cleanliness and safety during and beyond COVID-19.
As always, ensure that you check your dashboards regularly for any changes and adhere to all instructions for utmost satisfaction as well as terms and conditions. Insurance is highly recommended to protect your shipments.
As we all adjust to these circumstances, it is our hope that we continue to look out for each other, practice empathy and continue to take good care of ourselves and loved ones.
We look forward to getting through this together.
Sincerely,
The JD Metro Team
