Terms & Conditions

Please read these Terms and Conditions carefully.

Your access and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the service.

By accessing the service, creating an account and using the service, you agree to be bound by the terms of this contract. If you disagree with any part of the terms, then you should not access or use the service.

These terms and conditions constitute a legally binding contract between the “Company” and the “Customer”.
“Company” shall mean JD Metro LTD, its subsidiaries, related companies, agents and/or representatives; “Customer” shall mean the person to which the Company is rendering service.
“Documentation” shall mean all information received directly or indirectly from Customer, whether in paper or electronic form.
“Third Parties” shall include but not be limited to the following: “carriers, truckmen, cartmen, lightermen, forwarders, OTI’s, customs brokers, agents, warehousemen and others to which the goods are entrusted for transportation, cartage, handling and/or delivery and/or storage or otherwise.

- For the purpose of performing its duties, the Company acts as the “agent” of the Customers. The duty spans from the time the goods are received by the Company up until its release. The Company acts as an independent contractor as to all other services that may be additionally entrusted.

- When the Company acts as an agent on behalf of the Customer, the Company shall be entitled, the Customer hereby expressly authorizes the Company to enter into all and any contracts on behalf of the Customer as may be necessary or desirable to fulfil the Customer’s instructions.

- The Company reserves to itself full liberty as to the means, route and procedure to be followed in the performance of any service provided in the course of business undertaken and further reserves to itself the full liberty to reject any orders for our services without explanation and undertake any procedures necessary to track and trace any items damaged or missing in transit prior to taking steps to reimburse where necessary.

- The Company reserves the right not to accept certain items for carriage/freight. Some items may be accepted under restricted conditions. the Company reserves the right to reject packages for any legal or safety reasons.


The Company maintains its stance as a conduit for shipping only. By using this service, you indemnify the Company from any affiliation of acquisition or origins of packages unless purchased using the Company’s Concierge service.

Due to ever increasing fraudulent activities, the Company may have to perform an extensive validation of orders. This may include verification of billing and cardholder information, verification of valid email and cardholder authorization. Cardholder name and customer name must match or there must be evidence of relation to the cardholder, or permission granted by the cardholder in the form of valid government issued ID.

The Customer’s name upon sign up must tally with any names used in communication via electronic or physical mediums. The Customer name upon sign up must match government issued identification for delivery purposes. Designated third parties authorised to accept/pick up packages on the Customer’s behalf must be given in writing and names provided must match Government issued Identification. Acceptable forms of identification include: Valid Passport, Voter’s ID, Driver’s License.

Authorities may get involved in extreme cases. Please keep in mind that these steps we take are as much for your security as ours.

The Company acknowledges the risk factor associated with the shipment of high value items such as phones, laptops, drones, other electronic devices etc. Shipment of these items create major challenges for both the Company and Customer due to circumstances beyond the Company’s control.

It is the Company’s policy, to have a liability limit of $150 per package when lost or damaged, for shipments sent by sea or air for electronic devices and any other packages with high value. A package is deemed to be total number of pieces within a shipment as shipped and does not include the number of pieces within the package.

The Company, in any event, will not be liable for any theft, loss, damage or delay caused by circumstances outside the Company’s control, including but not limited to: perils of the air or sea, natural disasters, acts of omission or pilfering (by authorities or statutory bodies such as customs, police, immigration and quarantine who have actual or apparent authority) civil unrest, Acts of God, airline or ocean liner inadequacies or adverse weather conditions.

Service pricing and shipping day availability are subject to change without prior notice (due to the inconsistencies of ground and air shipping), however, we will do our best to provide you with up-to- date and error-free information regularly.

Packages sent to our warehouse by the Customer are agreed to be received as is. The Company is not liable for packages that are not purchased by the Concierge Service.

Right to Inspect
The Company reserves the right to inspect contents of packages for verification of contents, for reasons of safety and security, after delivery to our warehouse. Packages mailed to the Company warehouse or dropped off for shipment are deemed to be received as reported. The Company is not liable for discrepancies in contents of packages sent by third parties. The Customer’s shipment may also be subject to inspection by authorities/statutory bodies at the airport or port of origin or port of destination. In the event that proof or purchase or any concerns are raised the Customer will be required to address them.

The Company reserves the right for safety and security reasons to refuse entry into designated areas of our premises for either legal/statutory/health/safety reasons. Verbal, physical or psychological abuse of our staff or representatives will not be accepted and we reserve the right to seek legal redress and or civil compensation in the event that it happens.

The Customer may extend protection beyond the Company’s limit of liability by opting to purchase insurance. Such insurance coverage is governed by the policy in force and enforced by the insurance agency. The Company is under no obligation to reimburse you for any lost or damaged goods if you fail to insure your package(s) or to extend package protection beyond the Company’s limit of liability.
If the Customer decides to insure goods but fails to provide proper documentation to validate the value of goods, the value will be deemed to be less than or equal to but no more than $150.00

Delayed Shipments
The Company shall make every reasonable effort to deliver the Customer’s shipment according to the normal delivery schedules; however due to inconsistencies that may be beyond the Company’s control, this is not always guaranteed. The Company will not be liable for any delay that we deem to be beyond our control. Furthermore, the Company makes no guarantees of any financial settlement or refund for any delayed shipment.

The minimum term of retention of packages in the Company’s possession is 30 days. The company reserves the right to dispose of unclaimed packages after the minimum term of retention. The Company does not perform the role of a storage company and therefore does not have the facilities to preserve packages beyond the minimum term of retention. The Company is not liable for any loss or damage to any packages in our designated storage areas even if storage charges have been paid. Unclaimed packages will be disposed of with or without alluding to the Customer.

Shipment Charges & Responsibilities for Payment
The Customer is responsible for all charges including but not limited to all auxiliary charges, all duties and Customs assessed fees, governmental or statutory body penalties or fines, taxes, attorney’s fees or costs relating to any shipment belonging to the Customer.
The Customer will be responsible for any additional and or forgotten charges on shipments, regardless of any previous quotes or payments made in relation to that particular shipment. Charges will be based on the higher of either the weight of the goods or the volume. We reserve the right to change charges without notification.

Customs Clearance
By entrusting the Company with your shipments, you hereby appoint the Company as your agents for the performance of customs clearance and certify the Company as the consignees for the shipments.
Certain circumstances may require additional documentation such as proof of purchase etc. It is the Customer’s responsibility to provide proper documentation and confirmation where required. The Customer is responsible for government regulations or authorities of any country to or from which your shipment may be carried. The Company will not be liable for any goods taken in part or in full by any statutory officials who have actual or apparent authority.

The Company deems these Terms and Conditions (Contract) to be binding upon agreement of electronic acceptance prior to successfully opening an account on the website. The Company makes no warranties expressed or implied and we reserve the right to amend any of the information set forth in this contract without prior notice.

Confidential Information
Confidential Information means any information disclosed by either party to the other party, either directly or indirectly, in writing, orally or by inspection of tangible objects, including without limitation documents, addresses, cardholder information, pricing which is designated as “Confidential,” “Proprietary” or some similar designation. Information communicated orally shall be considered Confidential Information if such information is confirmed in writing as being Confidential Information within a reasonable time after the initial disclosure. Confidential Information may also include information disclosed to a disclosing party by third parties. Confidential Information shall not, however, include any information which:

1. was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party;

2. becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party;

3. is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records immediately prior to the time of disclosure;

4. is obtained by the receiving party from a third party without a breach of such third party’s obligations of confidentiality;

5. is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession.

Non-use and Non-disclosure.
Each party shall not use the Confidential Information of the other party for any purpose except to evaluate and engage in discussions concerning a potential business relationship between the parties. Neither party shall disclose any Confidential Information of the other party to third parties. If any party makes copies of the Confidential Information of the other party, such copies shall also constitute Confidential Information and any and allconfidential markings on such documents shall be maintained.

Maintenance of Confidentiality.
Each party shall take reasonable measures to protect the secrecy of and avoid disclosure and unauthorized use of the Confidential Information of the other party. Without limiting the foregoing, each party shall take at least those measures that it takes to protect its own most highly confidential information, and shall promptly notify the disclosing party of any misuse or misappropriation of Confidential Information of which it becomes aware. Each party shall disclose Confidential Information only to those who are required to have the information in order to evaluate or engage in discussions concerning the contemplated business relationship, and such party shall remain responsible for compliance with the terms of this Agreement.
Each party agrees that any violation or threatened violation of this Agreement may cause irreparable injury to the other party, entitling the other party to seek injunctive relief in addition to all legal remedies.
This document contains the entire agreement between the parties with respect to the subject matter hereof. The invalidity ability of any provision of this Agreement, or any of its terms or provisions, will not affect the validity of this Agreement as a whole, which will at all times remain in full force and effect. A failure to enforce any provision of this Agreement will not constitute a waiver thereof or of any other provision. This Agreement may not be amended, nor any obligation waived, except in writing, in a document signed by both parties hereto.

Last updated: Nov 01, 2019

Contact Us

Address: N/A currently due to the pandemic and exposure.
Telephone: +233 242 331191
Working hours: Mon – Fri: 9am -5pm